TY - GEN
T1 - Boundary spanners and client vendor relationships in IT outsourcing
T2 - 49th Annual Computer Personnel Research Conference, ACM SIGMIS CPR 2011
AU - Das Aundhe, M.
AU - George, Beena
AU - Hirschheim, Rudy
PY - 2011
Y1 - 2011
N2 - Information technology (IT) outsourcing is one of the key contexts in management in which inter-organizational relationships are studied. Since in an IT outsourcing situation, the client and vendor organizations come together with the stated purpose of creating something new within the dynamics of a business relationship, a social capital perspective of the client-vendor relationship is quite appropriate for the study of the inter-organizational relationship in IT outsourcing. The social capital perspective provides for an examination of the structural, cognitive, and relational aspects of the client-vendor relationship and its effect on the knowledge exchange and outcomes of IT outsourcing. Between the client and vendor organizations, boundary spanners function as exchange agents and are responsible for information exchange and knowledge creation. This study attempts to understand the role of these boundary spanners in creating social capital in client-vendor relationships in IT outsourcing. In this study, the behavioral exchange of the boundary spanner in an organization with their counterparts in the other organization is analyzed from a social capital perspective. Using a case study approach, the roles, the relationship, and the outcomes of IT outsourcing arrangements in ten organizations are being examined to identify the structural, cognitive, and relational aspects of their exchange with their counterparts.
AB - Information technology (IT) outsourcing is one of the key contexts in management in which inter-organizational relationships are studied. Since in an IT outsourcing situation, the client and vendor organizations come together with the stated purpose of creating something new within the dynamics of a business relationship, a social capital perspective of the client-vendor relationship is quite appropriate for the study of the inter-organizational relationship in IT outsourcing. The social capital perspective provides for an examination of the structural, cognitive, and relational aspects of the client-vendor relationship and its effect on the knowledge exchange and outcomes of IT outsourcing. Between the client and vendor organizations, boundary spanners function as exchange agents and are responsible for information exchange and knowledge creation. This study attempts to understand the role of these boundary spanners in creating social capital in client-vendor relationships in IT outsourcing. In this study, the behavioral exchange of the boundary spanner in an organization with their counterparts in the other organization is analyzed from a social capital perspective. Using a case study approach, the roles, the relationship, and the outcomes of IT outsourcing arrangements in ten organizations are being examined to identify the structural, cognitive, and relational aspects of their exchange with their counterparts.
KW - Boundary spanners
KW - Client-vendor relationship
KW - It outsourcing
KW - Social capital
UR - http://www.scopus.com/inward/record.url?scp=79958701409&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=79958701409&partnerID=8YFLogxK
U2 - 10.1145/1982143.1982179
DO - 10.1145/1982143.1982179
M3 - Conference contribution
AN - SCOPUS:79958701409
SN - 9781450306669
T3 - SIGMIS CPR 2011 - Proceedings of the 2011 ACM SIGMIS Computer Personnel Research Conference
SP - 148
EP - 151
BT - SIGMIS CPR 2011 - Proceedings of the 2011 ACM SIGMIS Computer Personnel Research Conference
Y2 - 19 May 2011 through 21 May 2011
ER -