Abstract
This study examined effects of the treatment-before-deposit policy on Chinese patients' trust in physicians and perceived service quality. This study included 3313 patients recruited from 12 hospitals in China. The research team used cross-sectional survey to examine Chinese patients' experience with the treatment-before-deposit policy, perceived service quality, and trust in their physicians. Using mediation analysis, we estimated direct and indirect effects of the treatment-before-deposit policy on patients' perceived service quality and trust in their physicians. Patients who benefitted from the treatment-before-deposit policy reported greater service quality and higher trust in their physicians. The impacts of whether patients benefitted from the policy on trust in physicians were fully mediated by perceived service quality with statistically significant indirect effect. The results support the hypothesis that the treatment-before-deposit policy improves patients' perceived service quality and trust in physicians.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 1110-1120 |
| Number of pages | 11 |
| Journal | International Journal of Health Planning and Management |
| Volume | 33 |
| Issue number | 4 |
| DOIs | |
| State | Published - Oct 1 2018 |
Keywords
- access to care
- health policy
- patient trust
- perceived service quality
- treatment before payment
ASJC Scopus subject areas
- Health Policy