@inproceedings{1bfbe0c4ef8a41739613e7ad1b754b44,
title = "Identifying traces of resilient performance in incident management systems using episodes",
abstract = "In order to cope with increasing complexity of catastrophic disasters, resilience is considered an essential capability of an incident management system (IMS). As resilience is manifested during systems operation, a naturalistic observational study was conducted to understand how resilient performance dynamically takes place in this domain. The study results were presented using the concept of episodes, each of which uncovers a trace of such resilient performance following an information input called an inject. The episode analysis also facilitated the identification of complex and dynamic interactions among human and technological agents to satisfy work demands, representing work-as-done (WAD) in large-scale emergency response operations.",
keywords = "Cognitive Systems Engineering, Episode Analysis, Incident Management, Resilience Engineering",
author = "Changwon Son and Jukrin Moon and Farzan Sasangohar and Peres, {S. Camille}",
note = "Publisher Copyright: {\textcopyright} Information Systems for Crisis Response and Management ISCRAM. All rights reserved.; 15th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2018 ; Conference date: 20-05-2018 Through 23-05-2018",
year = "2018",
language = "English (US)",
series = "Proceedings of the International ISCRAM Conference",
publisher = "Information Systems for Crisis Response and Management, ISCRAM",
pages = "935--941",
editor = "Brian Tomaszewski and Kees Boersma",
booktitle = "Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2018",
}