Neurotics can't focus: An in situ study of online multitasking in the workplace

Gloria Mark, Shamsi T. Iqbal, Mary Czerwinski, Paul Johns, Akane Sano

Research output: Chapter in Book/Report/Conference proceedingConference contribution

40 Scopus citations

Abstract

In HCI research, attention has focused on understanding external influences on workplace multitasking. We explore instead how multitasking might be influenced by individual factors: personality, stress, and sleep. Forty information workers' online activity was tracked over two work weeks. The median duration of online screen focus was 40 seconds. The personality trait of Neuroticism was associated with shorter online focus duration and Impulsivity-Urgency was associated with longer online focus duration. Stress and sleep duration showed trends to be inversely associated with online focus. Shorter focus duration was associated with lower assessed productivity at day's end. Factor analysis revealed a factor of lack of control which significantly predicts multitasking. Our results suggest that there could be a trait for distractibility where some individuals are susceptible to online attention shifting in the workplace. Our results have implications for information systems (e.g. educational systems, game design) where attention focus is key.

Original languageEnglish (US)
Title of host publicationCHI 2016 - Proceedings, 34th Annual CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
Pages1739-1744
Number of pages6
ISBN (Electronic)9781450333627
DOIs
StatePublished - May 7 2016
Event34th Annual Conference on Human Factors in Computing Systems, CHI 2016 - San Jose, United States
Duration: May 7 2016May 12 2016

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference34th Annual Conference on Human Factors in Computing Systems, CHI 2016
Country/TerritoryUnited States
CitySan Jose
Period5/7/165/12/16

Keywords

  • Focus
  • Information work
  • Multitasking
  • Personality
  • Productivity
  • Sleep
  • Stress

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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