Orchestrating through Whirlwind: Identified Challenges and Resilience Factors of Incident Management Teams during Hurricane Harvey

Changwon Son; Farzan Sasangohar; S. Camille Peres; Timothy J. Neville; Jukrin Moon

doi:10.1177/1071181319631265

Orchestrating through Whirlwind: Identified Challenges and Resilience Factors of Incident Management Teams during Hurricane Harvey

Changwon Son, Farzan Sasangohar, S. Camille Peres, Timothy J. Neville, Jukrin Moon

Research output: Contribution to journal › Conference article › peer-review

2 Scopus citations

Abstract

While resilience in emergency management has been studied at the macro- (government) and micro-levels (individual field responder), little is known for resilience of incident management teams (IMTs). To investigate challenges and resilience factors of IMTs, this paper documents thematic analysis of 10 interviews with emergency personnel who responded to Hurricane Harvey in 2017. Themes emerged in four categories: goals, challenges, resilience factors, and technical tools of IMTs. Given similar goals but unique challenges during Harvey, IMTs sought to establish and maintain a common operating picture to make sense of evolving situations and make decisions adaptively. Various technical tools were used providing different functionalities, but a need for technology to reduce cognitive load was indicated. Findings of this study will inform the development of more resilient IMTs in future disasters.

Original language	English (US)
Pages (from-to)	899-903
Number of pages	5
Journal	Proceedings of the Human Factors and Ergonomics Society
Volume	63
Issue number	1
DOIs	https://doi.org/10.1177/1071181319631265
State	Published - 2019
Event	63rd International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2019 - Seattle, United States Duration: Oct 28 2019 → Nov 1 2019

ASJC Scopus subject areas

Human Factors and Ergonomics

Access to Document

10.1177/1071181319631265

Cite this

@article{7547ee5dfbb149518d8b7d279931de2f,

title = "Orchestrating through Whirlwind: Identified Challenges and Resilience Factors of Incident Management Teams during Hurricane Harvey",

abstract = "While resilience in emergency management has been studied at the macro- (government) and micro-levels (individual field responder), little is known for resilience of incident management teams (IMTs). To investigate challenges and resilience factors of IMTs, this paper documents thematic analysis of 10 interviews with emergency personnel who responded to Hurricane Harvey in 2017. Themes emerged in four categories: goals, challenges, resilience factors, and technical tools of IMTs. Given similar goals but unique challenges during Harvey, IMTs sought to establish and maintain a common operating picture to make sense of evolving situations and make decisions adaptively. Various technical tools were used providing different functionalities, but a need for technology to reduce cognitive load was indicated. Findings of this study will inform the development of more resilient IMTs in future disasters.",

author = "Changwon Son and Farzan Sasangohar and {Camille Peres}, S. and Neville, {Timothy J.} and Jukrin Moon",

note = "Publisher Copyright: {\textcopyright} 2019 by Human Factors and Ergonomics Society.; 63rd International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2019 ; Conference date: 28-10-2019 Through 01-11-2019",

year = "2019",

doi = "10.1177/1071181319631265",

language = "English (US)",

volume = "63",

pages = "899--903",

journal = "Proceedings of the Human Factors and Ergonomics Society",

issn = "1071-1813",

publisher = "SAGE Publications Inc.",

number = "1",

}

TY - JOUR

T1 - Orchestrating through Whirlwind

T2 - 63rd International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2019

AU - Son, Changwon

AU - Sasangohar, Farzan

AU - Camille Peres, S.

AU - Neville, Timothy J.

AU - Moon, Jukrin

PY - 2019

Y1 - 2019

N2 - While resilience in emergency management has been studied at the macro- (government) and micro-levels (individual field responder), little is known for resilience of incident management teams (IMTs). To investigate challenges and resilience factors of IMTs, this paper documents thematic analysis of 10 interviews with emergency personnel who responded to Hurricane Harvey in 2017. Themes emerged in four categories: goals, challenges, resilience factors, and technical tools of IMTs. Given similar goals but unique challenges during Harvey, IMTs sought to establish and maintain a common operating picture to make sense of evolving situations and make decisions adaptively. Various technical tools were used providing different functionalities, but a need for technology to reduce cognitive load was indicated. Findings of this study will inform the development of more resilient IMTs in future disasters.

AB - While resilience in emergency management has been studied at the macro- (government) and micro-levels (individual field responder), little is known for resilience of incident management teams (IMTs). To investigate challenges and resilience factors of IMTs, this paper documents thematic analysis of 10 interviews with emergency personnel who responded to Hurricane Harvey in 2017. Themes emerged in four categories: goals, challenges, resilience factors, and technical tools of IMTs. Given similar goals but unique challenges during Harvey, IMTs sought to establish and maintain a common operating picture to make sense of evolving situations and make decisions adaptively. Various technical tools were used providing different functionalities, but a need for technology to reduce cognitive load was indicated. Findings of this study will inform the development of more resilient IMTs in future disasters.

UR - http://www.scopus.com/inward/record.url?scp=85083551284&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85083551284&partnerID=8YFLogxK

U2 - 10.1177/1071181319631265

DO - 10.1177/1071181319631265

M3 - Conference article

AN - SCOPUS:85083551284

SN - 1071-1813

VL - 63

SP - 899

EP - 903

JO - Proceedings of the Human Factors and Ergonomics Society

JF - Proceedings of the Human Factors and Ergonomics Society

IS - 1

Y2 - 28 October 2019 through 1 November 2019

ER -

Orchestrating through Whirlwind: Identified Challenges and Resilience Factors of Incident Management Teams during Hurricane Harvey

Abstract

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this