TY - JOUR
T1 - Physician Rating Scales Do Not Accurately Rate Physicians
AU - Burn, Matthew B
AU - Lintner, David M
AU - Cosculluela, Pedro E
AU - Varner, Kevin E
AU - Liberman, Shari R
AU - McCulloch, Patrick C
AU - Harris, Joshua D
N1 - Copyright 2018, SLACK Incorporated.
PY - 2018/7/1
Y1 - 2018/7/1
N2 - The purpose of this study was to determine the proportion of questions used by online physician rating scales to directly rate physicians themselves. A systematic review was performed of online, patient-reported physician rating scales. Fourteen websites were identified containing patient-reported physician rating scales, with the most common questions pertaining to office staff courtesy, wait time, overall rating (entered, not calculated), trust/confidence in physician, and time spent with patient. Overall, 28% directly rated the physician, 48% rated both the physician and the office, and 24% rated the office alone. There is great variation in the questions used, and most fail to directly rate physicians themselves.
AB - The purpose of this study was to determine the proportion of questions used by online physician rating scales to directly rate physicians themselves. A systematic review was performed of online, patient-reported physician rating scales. Fourteen websites were identified containing patient-reported physician rating scales, with the most common questions pertaining to office staff courtesy, wait time, overall rating (entered, not calculated), trust/confidence in physician, and time spent with patient. Overall, 28% directly rated the physician, 48% rated both the physician and the office, and 24% rated the office alone. There is great variation in the questions used, and most fail to directly rate physicians themselves.
KW - Journal Article
KW - Administrative Personnel/standards
KW - Time Factors
KW - Humans
KW - Physician-Patient Relations
KW - Surveys and Questionnaires
KW - Internet
KW - Physicians/standards
KW - Trust
KW - Patient Satisfaction
UR - http://www.scopus.com/inward/record.url?scp=85055612136&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85055612136&partnerID=8YFLogxK
U2 - 10.3928/01477447-20180409-06
DO - 10.3928/01477447-20180409-06
M3 - Review article
C2 - 29658974
SN - 0147-7447
VL - 41
SP - e445-e456
JO - Orthopedics
JF - Orthopedics
IS - 4
ER -